BAD SERVICE FROM First National Bank

On the 15 January 2021 I went to FNB in Mmabatho to open savings accounts for my kids, their proof of residence and birth certificates were scanned then failed to upload due to server problem. Was then told to come the following day to finish the service. On the 16 January 2021 queued from 10h00 until getting assistance at 11h10, only to be humiliated that the documents I have were not valid I need to come with my proof of residence to open children savings accounts which is information contrary to the one I received from FNB customer service number consultants and yesterday, which also is a very bad service during this times of hard to get service and queuings. I felt this means the consultant of FNB do not know their work and also their service is not safe especially as they deal with our very confidential information. Even now am not sure whether I will ever get a better service even so being their client because I tried to call customet service mumber on 16/01/2021 at 11h43 after disappointment from bank but the phone was dropped to my ear without assistance. I am FNB client but humiliated with bad service. Its so hurting.