Bad service from First national bank.

My Name is Phathu<br> <br> After paying up to R8000 for my personal loan to FNB, they still tell me that I still own money R9000. I have been calling trying to resolve the issue, spoke to more than 3 people, being taken back and forth. I went as far as talking to the manager of the legal department who told me she would get back to me, still today nothing has been done. Spoke to a lady called Olga still today I am still waiting for a response. The legal department is filled with unprofessional people, it seems as if no one knows what they are doing even the manager. How can such a big bank make you struggle like these? <br> <br> When I call they now put me on hold till I hang up. I even went to take a bank settlement to so proof, but no one can tell me where my money went.<br>