Bad service from Digital Team

Received the worst experience from FNB call center today, called customer Service they refered me to the Digital department - Rude lady by the name Eullanda just heard cellphone banking and wanted to transfer me, while im telling her to give me a chance to explain she says not to shout and Blindly transfers me to Cellphone banking... Cellphone banking says you must go back to the Digital banking for assistance...... what the......? i go back explain my whole story again.... if i want to reverse a issue cause by your cellphone banking , i must pay R313 to reverse a 29 X2 are you guys sick, if i dont agree then i must now speak to the accounts department....i call them, phone goes quiet, when i call their direct number for accounts, its says wrong extension.... So upset that im willing to move 13 years of banking to Nedbank which now seems like a good plan.