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Erica L

1 reviews | Active since Oct 2017

06 Oct 2017, 13:09

Bad service from customer services

I ph fnb was put through to i think 8/10 people i wanted to apply for an laptop for my business. They put you through to so a lot of people but nobody can help afterwath they puut the ph down in a persons face. That is so rude after waiting so long and wasted airtime. Ive listened to that recording 20 times Wecome to Fnb. Fnb is an financial ...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Oct 2017, 16:17
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)