1 reviews | Active since Dec 2017
Bad Service from Customer Care
My FNB Credit Card expired at the end of January 2018. Prior to the card expiring I made on online request (well in advance) for the card to be delivered to the FNB Sunninghill branch. My account is now inactive - when calling the Premier Service call Centre I was told that the courier company tried contacting me to deliver my card even though I was never contacted by the courier company. The agent that I spoke to said she would escalate this matter to their manager. I informed the agent that I needed to use that account to which she rep**** "there is no way you going to get it today" how polite of her.
Good day JaslynB ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one
Good day JaslynB ,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one