Bad Service from Contact centre

<p>I did an incorrect Eft payment on the 30/11/2016 and only realised when checked my account online 2 days later. I tried to contact the recipient but they have not received the funds and advised me to speak to my bank. The call centre for online banking was contacted and they advised that i need to speak to someone in accounts and they will be able to assist. After being transfered, accounts advises me that Online banking will be able to assist.</p> <p> </p> <p>This did not happen once but twice and I still have not been helped after holding on a call for an hour.</p>