Bad service from consultant

On Friday July 03 2015 I went to FNB Festival Mall to fetch my bank card, I was then told that my proof of residence was old and when I asked to email through the recent proof of residence, the lady would not take it. However when I checked the proof of residence, it had 3 more days before it was no longer within three months. <br> Thursday July 09 2015 I then went back to FNB Festival Mall with the latest proof of residence, when I was waiting in the queue, I needed to use the toilet desperately as I had been holding in my urine for a while now so I told the lady in front of me that I was coming back I am going to the bathroom. When I got back from the toilet, I found that they had just called my number and had moved on to number C147. I went to the consultant by the door and explained what happened, he took my receipt and went to his desk then came back 2minutes later and said he can't help me I must take another number and join the queue again. He didn't even do anything at his desk I was looking at him the whole time all he did was grab his pen and walk back to me.<br> <br> I am truly disappointed in FNB as I have been with the bank for more than 10years