Bad Service from Cindy - Credit card department

FNB advised that i will recive a call from mr. Delivery for my credit card to be delivered. I received an SMS from mr. Delivery, stating that they tried getting hold of me but was unable and i must contact their call centre,

Mr.Delivery never contacted me in regards with sending out my FNB card, which is an urgent matter.

So I called yesterday, waited on the line for 25 min, no answer. then during my lunch hour, i called once again, waited 40 min for no answer. This is really bad service, they didn't even try to contact me again.

I then called FNB, and the lady that assisted me, you could hear how much she hates her job (Cindy) and would not give me much of a response. FNB - this is the 7th time in 1 year !!!! That I received bad and horrible service from you guys, I'm so fed up ! I will go to a service provider that actually lives up to their Slogans !