Bad service from Card Division

I get the following from FNB Card Division although I still get every month my statements, I use my credit card. Can somebody please solve this matter? Good Day Mr Lourens Claasen Account number: 4303 43** ****8000 We have received your recent communication. We are unable to assist with 2020 statements as above account was closed 2014 August. Regards, FNB CREDIT CARD FNB PLACE, 30 Diagonal Street, Johannesburg, 2001 E-mail: ***, web: www.fnbcard.co.za

Good Day Mr Lourens Claasen Account number: 4303 43** ****8000 We have received your recent communication. We are unable to assist with 2020 statements as above account was closed I 2014 August. Regards, FNB CREDIT CARD FNB PLACE, 30 Diagonal Street, Johannesburg, 2001 E-mail: ***, web: www.fnbcard.co.za