BAD SERVICE FROM CALL CENTRE AGENT

ON 10.3 I WAS CONTACTED BY ITEMULENG TSOTETSI TO UPGRADE MY CREDITCARD. I DID NOT WANT TO UPGRADE REASON BEING AN ISSUE AND TIME WASTED TO GO INTO A BRANCH. I AGREED EVENTUALLY TO THE UPGRADE. WHEN I WAS ASKED WHICH BRANCH THE NEW CARDS HAVE TO BE SEND I ASKED FR HORIZONVIEW BRANCH AS IT IS CONVENIENT FOR ME. SHE ASKED ABOUT FEATHERBROOKE VILLAGE BRANCH. I TOLD HER NO ITS NOT CONVENIENT ITS A SMALL BRANCH WHERE YOU SIT FOR HOURS BEFORE BEING SERVED. I GOT AN SMS AND WITHOUT PROPERLY READING AS MY REQUEST WAS FOR HORIZONVIEW BRANCH I WENT THERE. THEY TOLD ME MY CARDS WAS NOT THERE. ONLY THEN DID I READ THE SMS PROPERLY AND COULD NOT BELIEVE MY EYES WHEN I SEE THE CARD WAS AT FEATHERBROOKE VILLAGE. DONT YOUR AGENT UNDERSTAND WHEN I TOLD HER NOT TO SEND THE CARD TO THAT BRANCH.!! I THEN ASKED THE STAFF MEMBER IF SHE COULD REQUEST THE CARDS TO BE SEND ON FROM FEATHERBROOKE TO HER BRANCH. SHE WAS NOT VERY HELPFUL TELLING ME I DO NOT HAVE A CHOICE BUT TO FEATHERBROOKE BRANCH. I CAN ONLY GO THERE END OF THE MONTH SO NOW I AM WITHOUT A CREDITCARD TILL THEN. CAN YOU PLEASE CANCEL THE UPGRADE. AND MAKE MY CREDITCARD THAT I HAVE ACTIVE AGAIN. THIS IS EXACTLY WHY I DID NOT WANT TO UPGRADE