AJvR
Avalon Janse van Rensburg
1 reviews | Active since Feb 2017
20 Aug 2019, 09:42
Bad Service From Branch. No communication
I app**** for a personal loan on Thursday night and when I went into the bank on Friday (Kyalami Corner) the consultant (Jack) told me that FNB is not able to provide me with the amount i requested and suggested that i take out a revolving loan which i did. To my shock, last night I saw that the personal loan that i had originally app**** for was paid into my account. Now i am sitting with a revolving loan and personal loan. I need this fixed please. I was told that i was not able to get the personal loan. Please can someone explain how this happened and reverse the funds that were transferred into my account (including the initiation fee that i will not be held liable for as i was told that i am not able to get that loan). Please assist urgently.
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Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
20 Aug 2019, 11:19Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 Aug 2019, 11:19
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
AJvR
Avalon Janse van Rensburg's updateReviewer Update
22 Aug 2019, 14:32So after receiving a call on Tuesday from Nomsa, I was told that this will be reversed (charges included) as soon as I transferred the loan amount back. I did it immediately but to my shock this account has still not been removed from my banking profile. I called the complaint line again this morning and they were supposed to get back to me but again NO RESPONSE. I am slowly starting to lose my patience and I am not a happy customer at all. YOUR bank is the reason this all happened and this should be rectified ASAP. If that account is not closed today I will take this further. Please make sure someone calls me as soon as this is closed and sorted. I will not pay 1c towards this loan as it was not my mistake in the first place but I am still the one following up constantly.
AJvR
Avalon Janse van Rensburg's update22 Aug 2019, 14:32
Reviewer Update
So after receiving a call on Tuesday from Nomsa, I was told that this will be reversed (charges included) as soon as I transferred the loan amount back. I did it immediately but to my shock this account has still not been removed from my banking profile. I called the complaint line again this morning and they were supposed to get back to me but again NO RESPONSE. I am slowly starting to lose my patience and I am not a happy customer at all. YOUR bank is the reason this all happened and this should be rectified ASAP. If that account is not closed today I will take this further. Please make sure someone calls me as soon as this is closed and sorted. I will not pay 1c towards this loan as it was not my mistake in the first place but I am still the one following up constantly.
AJvR
Avalon Janse van Rensburg's updateReviewer Update
04 Sept 2019, 08:51Once again, this account is not yet removed from my profile. It is now showing that I am -R17.00. CAN SOMEONE HELP ME!!!!!!!!!!!!!!! I WILL NOT PAY A CENT FOR THIS. TAKE THIS OFF MY ACCOUNT TODAY COMPLETELY OR I WILL GO TO YOUR LEGAL DEPARTMENT AS THIS WAS NOT MY ERROR IN THE FIRST PLACE. I WANT THIS ACCOUNT CLOSED NOW!!!!!!!!!!! NOT IN 24 HOURS, NOW!!!!!!!!!!!
AJvR
Avalon Janse van Rensburg's update04 Sept 2019, 08:51
Reviewer Update
Once again, this account is not yet removed from my profile. It is now showing that I am -R17.00. CAN SOMEONE HELP ME!!!!!!!!!!!!!!! I WILL NOT PAY A CENT FOR THIS. TAKE THIS OFF MY ACCOUNT TODAY COMPLETELY OR I WILL GO TO YOUR LEGAL DEPARTMENT AS THIS WAS NOT MY ERROR IN THE FIRST PLACE. I WANT THIS ACCOUNT CLOSED NOW!!!!!!!!!!! NOT IN 24 HOURS, NOW!!!!!!!!!!!
AJvR
Avalon Janse van Rensburg's updateReviewer Update
05 Sept 2019, 12:50MORE THAN 24 HOURS LATER AND NOT.ONE.PHONE.CALL.!!!!!!!!! REMOVE THIS ACCOUNT FROM MY PROFILE NOW!!!!!!!!!!!!!!!!!!!!!!
AJvR
Avalon Janse van Rensburg's update05 Sept 2019, 12:50
Reviewer Update
MORE THAN 24 HOURS LATER AND NOT.ONE.PHONE.CALL.!!!!!!!!! REMOVE THIS ACCOUNT FROM MY PROFILE NOW!!!!!!!!!!!!!!!!!!!!!!