Bad service from branch in Carletonville and head office

I am writing this review on behalf of my son. He need to get his cellphone number changed on his profile to withdraw money from PayPal. The branch at Carletonville says he must do it through PayPal. PayPal says FNB must assist him. The service he got from FNB was not professional at all. They were not friendly and sometimes aggressive. On 20.11.2017 I lock a complain in his name on FNB's website. This is the message I received from them. Dear valued customer • FNB:-) Ref ********** Has been issued for your complaint. For updates contact ********** The first time somebody attended to this call was Tuesday 28.11.2017. Unfortunately he was not available, and the person said he will phone back on Wednesday, which did not happen. The problem with his cellphone number was resolved in the mean time, but not his PayPal problem.