TM
Tshepang M

1 reviews | Active since Dec 2013

15 Dec 2016, 11:47

Bad service from Bongekile

<p>Fnb has the worst consultants in the world i phoned fnb online support as i realised that one of the eft transaction i was trying to perfom went off even wen the bank told me that it failed.</p> <p> </p> <p>I asked that lady to return my money ,she started being rude to me ,i know its not a lot of money but its my money n i want it back .Am still waiting for feedback after dealing with this horrible and bitter lady for over 20munites.</p> <p> </p> <p>Can someone phone me to sort this mass out.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Dec 2016, 15:26
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)