Bad service from an agent

I called the FNB Loans Collections department this morning around 09:38 to request for my debit order date to be changed to the last day of the month because that is when my salary is getting paid into my account.

I spoke to a lady by the name of Fellen Mybugh, I asked her to change my debit order date to the last day of the month and she told me that she is unable to and I should call at the end of the month and request for the debit order date to be changed.

I advised her that I won’t be able to call in at the end of month and that she should send a request for the debit order date to be changed to the last day of the month starting from next month as my account has already been debited (please note that she was very rude).

She still went ahead and told me that she won’t be able to do that because she is not allowed to. She was very rude.

I asked her to put me through to a supervisor/team leader because I was not having it. She then told me to hold while she transfer me to a supervisor/team leader.

She came back to me, and she told me that she is going to put me through to another agent because I don’t want her to help. She then put me back to the switch board.

Came through to her and she hung up, I called again went through to her and she hung again. I called one last time and I through to a lady by the name of Zandile Nene who helped me without any hassles in fact she gave the best service every. My question is why Fellen Mybugh couldn’t help me like Zandile Nene did. It is because of agents like Zandile Nene why some of us are still with FNB.