Bad service fro ***** department

Phoned the ***** line on 27th May to report that I have done an online purchase on a website that is a **** and would like to retrieve my money back . Rebecca Mngoma assisted with lodging the dispute. On 14th June I phoned the ***** center again to follow up and was assisted by Keletso who said that the case was reported incorrectly and that he will send me forms to complete and send back. Come on, this should have been done correctly the first time around. @FNB looks like your personnel are not properly trained to handle customer queries. This is a whole 2 weeks wasted with no feedback from you until I phoned in to enquire. This is frustrating!