EP
Eben P
1 reviews | Active since Sept 2019
02 Sept 2019, 15:12
Bad service fro. FNV
Horrible service from FNB call centre. The guys name is Winston and do not have a surname. I ordered a new checque card on Thursday. They said DSV will contact me. I decided to phone DSV today and asked why they have not contactede as i need my card by Wednesday. The lady read out my number and they had my contact number incorrectly.
So they said in order for me to get my card so quick they need an email from fnb so i contact the call centre. Winston who answered the phone was so rude. He didnt want tk helo me at all. He didnt want to listen to me or hear anything i had to say. He dropped the call in my ear. He didnt have any respect. And the fact of the matter is i probably wont recieve my card soon
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
03 Sept 2019, 09:38Good day Eben Du preez,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Sept 2019, 09:38
Official
Good day Eben Du preez,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***