HM
Hillary M

1 reviews | Active since May 2016

12 Apr 2019, 06:26

Bad Service - Freeze Accounts Any Time they want

FNB freezes accounts anytime they want, no prior communication or warnings. This is very very bad to us customers because you put us in big crisis or embarrassment. We travel country wide and abroad, we go out to eat at restaurants. Can you imagine the situations you put us into when our cards/accounts suddenly don't work yet we are abroad, in the middle of a journey or in a restaurant expected to settle a bill for what we have eaten. Many people have complained about this but you have not taken any action.

Hopefully the law allows you to be sued for holding our monies for no good.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2019, 09:12
Official
 
Good Day, 
 
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. 
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one)