bV
bonita V

1 reviews | Active since Sept 2015

28 Sept 2015, 11:13

BAD SERVICE- ********** ACTIVITY!!!

I was Billed in August 2015 an about of R580.00 reversed the charge as I had no knowledge of it, FNB then charged me 17.50 for the reversal, again on the 27.08.2015 I was billed an amount of 4,182.87. This was when I logged a call for investigation as this was the 2nd debit by Afrihost I was unaware of. Again 2 reverse the charge billed 17.50. 4 days later i was billed twice for an amount again by afrihost for 987.00 X2 in 2 separate debit orders.one went through the other bounced charged again 17.50 to reverse the one and 100.00 for a return item charge.<br> <br> After 7 days no one at FNB came back to me to give me details of who was taking money from my account. i had no way of knowing other than googling this company myself who was very prompt in advising me it was a MR George Bush who had used my account details to open the account. WHY do i pay a service fee monthly for the bank to give me such TERRIBLE service to say the least? How are they allowing George busy to take money out of my account and where is my signature clearance they have done to ensure it is legit. All I asked was my fees reversed as it is unfair I'm PAYING for FNB's Negligence Bonita Velthuyzen<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2015, 08:32
Official
Hello bonita1988,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Contact centre who will provide you with feedback.

The reference number is 768151.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)