Bad service form the insurance team

Third-party claim from FNB is a nightmare. Your employees don't care much about customers who don't bank with you or has insurance from you. I've called and emailed them numerous times with no response, and one of your consultants even told me I wasn't a priority and should just relax because the bank takes its time dealing with the 3rd party. Its easy for them to say that coz their not the once suffering :( ,