Bad service form FNB

Good day, on friday afternoon I was a victim of an ***** attempt on both my FNB cards, I then proceeded to phone the FNB ***** department where the lady blocked all my cards and said it was not needed to go into a branch I can order new cards via the FNB app, when I trued to order new cards via the FNB app, the app said that my profile was blocked to mitigate *****. I proceeded the following morning to my nearest FNB branch to sort out the situation. The banker was able to give me a new card for my current account but said she would not be able to assist me with a new credit card ( how is that possible as I got my credit card the first time at the branch?), my fnb app was still blocked she said I had to phone the ***** department to unblock my profile, she took me to a phone and put me through to a person at the ***** department who said they couldnt help me and put me through to someone from the app/ online banking department who said as the ***** department blocked the profile they must unblock it, I was then sent back to ***** department where a gentleman(i had to be verified for a second time before he would even listen to me) tried to help and phone the branch where I was at but he said that the banker at the branch droped the call on him, and he said he would then try again, the phone went dead after 5 minutes and I had to explain to a new person from ***** department (after she wanted me to be verified again), she then said I had to create a new profile for my FMB app which I was able to do. I then needed to change my debit order to the new bank card, but I could not. I the proceeded to make use of secure chat but am being trasfered arround just to verify my device, how is that possible as I set up my new account from this device. I have still not been helped at all