BAD SERVICE FOR PRIVATE CLIENTS

I was at the Karaglen FNB on Saturday desperately trying to get a form signed off for my SARS tax certificate.<br> A lady sitting at counter 6 by the name of Palesa (?) was supposed to be helping me yet she was unbelievably rude! I told her I needed my forms signed and she then proceeded to tell me she can't help me and I must come back next week. Bearing in mind I had spent 2 hours that Thursday trying to get this form signed and was told to come back on Saturday. I then refused to move until I was assisted so she grudgingly went off to get the form signed but filled out none of the other details. I needed the banks MICR code and she just told me she doesn't know what that is I must go somewhere else. She didn't even try to find out or help me. She then told me to move aside for another customer. <br> I am shocked at how hard it has been to get these forms signed and I will never advise anyone to join this bank.<br> My husband and I are private clients yet we have never received any benefits...just higher bank charges! Over the past 3 months we have had many issues we have needed our private banker Nicolette to assist yet she ALWAYS ignores our emails!