Bad Service for a new account.

I have never received such horrible service as a potential new customer. FNB is not what it used to be. The service is bad and you cannot even keep up to your own turn around times. We have 5 banks in South Africa and another one that will be coming soon.

I used your website to open an account and i was meant to be contacted with in 3 days. No one contacted me. I phoned on the 08/03/2019 to open account. I was advised that a courier company will phone me within 7 working days. No one did. I phone today and I was utterly dissapointed by CDD (who had incorrect details)and your branch in Forest Hills who could not assist me.

Can someone call me to explain the bad service as it is disappointing. One would have thought that in 2019 and in your industry you would value new clients. I need an explanation if not I can that my business some where else