Bad service FNB ***** unit

Most Pathetic service received thank god I'm not a FNB Client. I was ****med by travel agency where i paid into there business account. I opened a case *** on the 14th December 2023 and sent email to Achmat Bennett on the 18th December 2023 with the affidavit requested. After numerous calls to the call center where they cant give me his number because he only takes emails still no reply on the 5th January 2024 sent email to Yoliswa his manager which also with her got no reply.