1 reviews | Active since Feb 2017
Bad Service-FNB system cannot verify payment made
Made an online payment this morning (10 September )and the system is not reflecting this payment and neither can the contact centre verify if the payment went through..... I made this payment before 8.30am and the contact centre confirms that the system is down and and I must check in an hour ....it's been over 2 hours but I must constantly check, no message on SMS or emails advising clients that the system is down but when it comes to ccharging us fees, then they have no problem letting us know
Good day Nazeera Shaik,
Thank you for your posting
We note your current concerns and advise that we experienced an intermittent connectivity issue on the 11/09/2018.
The technical issues have been resolved.
We thank you for your patience and we apologize for any inconvenience that this may have caused.
If you have any enquiries please call FNB Sales and Service Centre on *** or FNB Online Banking ***.
Thank you and kind regards.
Hello Peter Complaints Team
*** (option one)
Good day Nazeera Shaik,
Thank you for your posting
We note your current concerns and advise that we experienced an intermittent connectivity issue on the 11/09/2018.
The technical issues have been resolved.
We thank you for your patience and we apologize for any inconvenience that this may have caused.
If you have any enquiries please call FNB Sales and Service Centre on *** or FNB Online Banking ***.
Thank you and kind regards.
Hello Peter Complaints Team
*** (option one)