Bad Service - FNB Private Client

Good day,

I was charged unpaid fees for my debit orders on my Gold Cheque Account due funds unavailable while the account had money and a lady called Antoinette decided to reserve the funds because my Private Account is in areas.

Because she has access to my accounts she decides days leading to my debit orders run to withhold/reserves all the funds in my Gold Cheque Accounts without my concern, this has resulted in bank charges for unpaid debit orders account.

On Monday, 30th April 2018, I called the bank and to have Antonniette call me, she rudely told me had tried to get hold of me and sent me an email to my fnb email address, the email that no longer in us, she assumed I had received the correspondence. I ask her to unreserve my funds and reverse the charges as her actions had resulted in unfair charges. She was very rude and unprofessional and quick to tell me she is handing over the account to legal without fixing her mistakes all she had done was to unreserve the money.

Is this the kind of service that fnb provides to it's clients. I need this be resolved!!!