Bad service fnb klerksdorp city mall

Today I just had the worst service at fnb klerksdorp city mall. Trying to open a new account I had all my documents, accept cash. At the door the consultant demanded I have cash or I cannot be assisted. Even though I promised to transfer or deposit the money later today. Please improve your service or requirements sometimes the banks are full, atms aswell and to get cash can be a hassle. So many banks accept eft payments Lozane L