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Ntha M

1 reviews | Active since Jan 2012

11 Oct 2017, 11:55

BAD SERVICE - FNB Homeloans

Dealing with this consultant is such a headache Haley Naidoo. She doesn't answer emails nor phone calls. I have called her from last week whole week and this week on her cellphone and landline and she doesn't answer nor return missed calls. Can I switch consultants?

She doesn't contact me at all for an update. I really am appalled by service received from FNB Homeloans.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2017, 13:21
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

NM
Ntha M's update11 Oct 2017, 14:17
Reviewer Update
When will they get back to me? How long does it take to process an application?
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2017, 14:43
Official

Good Day

Kindly be advised you have received feedback on this matter from your first complaint logged.

Your credit application has been declined.

Fri,14 Jul 2017 09:33 AM : Client is unhappy that her application for a home has been declined due to finance despite having extra funds deposited into her account. Credit advised client that the extra funds are not justified and cannot be accepted.

The banker confirmed with credit that the client may apply again after two years when there current financial situation improves. This was relayed to the client.

Please contact your banker for further assistance.

Kind regards,

Hello Peter Team

NM
Ntha M's update11 Oct 2017, 14:53
Reviewer Update
This information doesn't add up with what FNB Homeloans said to me. I have been informed that the extra Income from Forever will be considered. And I was asked to send the amounts and signed proof of incomes to credit on Monday the 09/Oct 2017. So what is this update you are sending me from July?? And my income has increased since the mentioned response you giving from July hence I reapp****. Please kindly get me updated information and don't just forward me old news. I should just change banks!