Bad service fnb home loans

<p>I have been a fb client from 1994 and fnb Homeloans since 1998 and generally received good service. I had a flexibond. This facility was cancelled due to a small mistake I made. I made a calculation error when making a large purchase and my account went into arrears with +- R1000. A week later I received a call notifying me about this wich I fixed immediately after the call. </p> <p>At no point was I told that the facility will be cancelled during the call. </p> <p>A couple of days later I saw that the flexibond was cancelled. I phoned and was told that it is because of the account going into arrears and I must re-apply for activation. I looked at the original contract and that states that it will be cancelled when going into arrears by a monthly payment for more than 30 days. Even the new application form states that? So I am very upset about the lack of comminication and very poor service. </p> <p>If that is how fnb treats 20 year plus clients then maybe it is time to move to another bank. </p>