Bad service FNB Hello Peter service consultant and issue not resolved

Hi Sibongile This has been an endless battle, that I hoping can be resolved before escalation to ombud. Everytime you interact with me it is like I am speaking to someone different again. History: I laid a compliant on Hello Peter regarding a judgement out on my name by Hammond pole on a claimed fnb credit card account an account balance I have no clue about and am totally disputing it and even if FNB is claiming anything which I am not aware of it must be prescribed. You were suppose to get the judgement removed, Hammond pole to stop communication with me and this account removed from my name. Interactions with you: I paid the account and there is no outstanding balance and you will call Hammond to sort it out. You then called me and told me you spoke to Hammond and pole and they will call me. They called me, but the guy said he is only a contact center agent and you only told him to call you. Hammond then said the file was handed, they see no payments made for many years and not sure they are also not sure and will have to refer back to FNB. They also refered me back to FNB as they get instructions from FNB and I need to sort it out with FNB. I tried contacting you and then had to loage another complaint on Hellopeter as I received no call back. You then informed me that you need to speak to a cologue about prescribing the debt as it shows no payments, will investigate and come back to me. You then came back to me with a new story, claiming that I made a payment in 2016 and therefore prescribed debt does not apply and you will send me a statement that shows payment April 2016. You then sent me a statement that shows April 2011 with the balance of 0. Does not show any payment made 2016 as you claimed and any outstanding balance. I then sent you an email, showing another error from your side. First you said I have no account outstanding balance only one which was discovery and you could not find anything on your system. You then said I made a payment in 2016 and will send me proof, there is no where on the statement that speaks to your 2016 claim Now a different story, you telling me about FNB sending the account to Hammond and once again the account sent to Hammond does not show any payment made in April 2016 which you said you will show me. Every time is has been story after story, but no evidence. I am stating for the final time as I am completely tired of going up and down with no resolution. You can take this to your manager, Remove the judgement as you said you were going to do and remove this account from my name. I don't really care how it's done, wheatear you prescribe it or cancel it or write it off or close it. Just remove it and remove it from my banking app. To date FNB has failed to provide me with a proper statement making claims of April 2016 and sending me statements of April 2011 that has a 0 balance. Is FNB buying time with me by taking me in circles so that a statement can falsely be made up or what. I received a statement from you showing 0 balance April 2011. I agree that owe nothing to FNB. You have therefore confirmed in a statement from FNB that I owe nothing. I am not interested in anything else. Based on your own statement sent to me. Remove this and stop taking me in round circles. Can you tell me when will this be sorted out as FNB is causing me a lot of stress and leaving me traumatized as you are dragging my profile down. I just cannot do this with anymore. I will have to escalate to ombud and show the statement you stent me dated April 2011 with 0 balance and claiming it shows payment 2016 from me. All I want now is confirmation that the judgement claimed by Hammond and pole to be put on my name to be removed from my name along with this so called account balance.