Bad service - FNB Fiduciary (Estates)

I contacted FNB Menlyn Square regarding a frozen account of my late father on 30 January 2024. All the necessary paperwork have been submitted at the time and a late estate account was opened the same day. Two and a half months have passed and no action was taken to move the funds into the account. I have visited the branch at least five times to escalate the matter. I have left two complaints on the FNB website with NO response from FNB. I have phoned the Fiduciary (Estates) hotline twice to escalate the matter without any effect.

This is totally unacceptable. There are only a few steps to be followed to release the funds which in no way can take more than two and a half months to complete. THIS IS BAD SERVICE.