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Ragnie L
1 reviews | Active since Mar 2014
22 Oct 2019, 11:12
Bad Service - FNB
I phoned 7 times and got no help. Some calls were dropped and the last call didn't have the change of address for the Weirda Valley branch. When received a call to pick up credit cards no one informed us that the branch had moved. I called whilst my husband was at the place where the old branch was. The calls I made was over an hour and still I got no help whilst my husband waited on the street. Someone eventually assisted him with the change of address. I don't think anyone that works at FNB cares about the inconvenience that the clients are subjected to.
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Replies (2)
FNB (First National Bank)'s replyOfficial
22 Oct 2019, 12:38Good Day Ragnie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply22 Oct 2019, 12:38
Official
Good Day Ragnie
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
RL
Ragnie L's updateReviewer Update
22 Oct 2019, 12:42Thank you for acknowledging my complaint. Just to let you know that my husband is now waiting in a queue for his card in Benmore Gardens. Great service if you have to wait half a day to collect a card.
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Ragnie L's update22 Oct 2019, 12:42
Reviewer Update
Thank you for acknowledging my complaint. Just to let you know that my husband is now waiting in a queue for his card in Benmore Gardens. Great service if you have to wait half a day to collect a card.