BAD SERVICE FNB CHATSWORTH

I accompanied my dad to the FNB at the chatsworth centre. Ticket was issued at 10:23 we get attended to at 11:45 and then are told by the consultant that she does not have access to assisting us with our query. We were told to wait at another desk and have been sitting her for the past 17 minutes waiting for someone to assist us. Absolutely no customer etiquette at all. No one had come back to us to say we are getting someome to assist. Please guys we understand that the systems are an issue but please get someone to at least explain to customers and also acknowledge us.