KN
Kuben N

1 reviews | Active since Jul 2016

24 Sept 2016, 09:58

Bad service FNB

<p>I've been mislead tremendously with fnb connect, I called in last week to let them know not to debit me because I did not use their service because it was cancelled ... even though I called to rectify this without being difficult I recieve a text of the debit oder going off today....I did not authorise this!!!!! from breach of contract to getting misled yourl use Vodacom network when yourl are using cell c network ....inconvenienced in every way is an understatement from FNB. I'm defiantly changing banks on Monday! It's not always about money but service I'm someone that would pay a bit more for quality and service verses paying cheaper for a worse service! FNB is no longer the future ! Yourl rather do business with Vodacom and I'm sure fnb connect would grow! I forsee lots of unhappy clients!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2016, 09:49
Official

Good Day Miss Eddie,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)