Bad service FNB

I was under debt review by default as I was only trying to consolidate my debt. Not the banks fault. I realized it in March 2019 when I wanted to get a home loan. I did whatever I could to clear my name of debt review. Lots of money and legal fees later I got the letter stating that I was cleared from debt review and submitted it to FNB at ***. This mail was sent on 22/03/2019. Then I got a mail back from Thato Zikalala asking me for my ID nr name and surname which I supp****. Then a mail from Thato on 17/04/2019 stating that she acknowledges receipt of my mail from 29/03/2019. Since then I have been back and forth to branches and trying to phone FNB and even log complaints online. Even on the call back function where no one ever sends a mail or phone back. I might add that after numerous efforts to phone FNB at various department I gave up and resorted to the call back option because they just don't pick up phones or stay on line in excess of 8min or till the line is cut. But by credit status is still showing high risk. Even though I have a clear record on my accounts with FNB and my debt review status is clear with the national credit regulator and ITC companies. For MANY MANY years without as much as even unpaid debit orders. Clear record. Not even the staff in branch can assist me when they phone or send mails to the credit department in all the times that I have been in the branches to inquire about my status and how to rectify the situation. All I want to do is clear my credit record with FNB and apply either for a 30 day overdraft or a personal loan that would be settled in 45 days. Why is it that Nedbank was able to give me a bond now on a property (at a brilliant interest rate I might add) but my own bank with whom I have many accounts, including business account and with whom I have been for many many years can not even help sort out their internal issues or give me any answer or clear cut indication of the situation. I am left with 2 options. Either close ALL my accounts with FNB or report FNB to the Banking Ombudsman, or both. I was told that this issue would be resolved in 24 hours. Lets see what happens. if you can, please help.