Bad service FNB
Ticket Queuing system is faulty at FNB Horison View branch.
Date: 29 April 2019
I was at the bank by 8:45am
By 9:00am we entered the bank.
I was given a ticket number for the tellers. But several people came from another queue long after me. But we're served before me.
I waited for 45 minutes in total to be served. I only got served by 9:34am
I find this totally unacceptable. This did not just happen to me. Several other customers in the teller queue with ticket numbers, were waiting while several other customers from another queue without a ticket number got served before us who patiently waited.
I think you must change the queuing system for clients who just wantto straight to the tellers.
Please stick to the principal of 1st come 1st served.
I hate waiting in a queue, and watch others just jumping the queue.
Regards Alvin Montgomery ********** 621
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***