LF
Lucas F
1 reviews | Active since Jul 2012
01 Feb 2019, 16:30
Bad Service FNB
Called FNB. to reverse a debit order. After 35 Minutes my airtime ran out. No assistance. Terribly disappointed.
Considering closing account because of high banking fees and bad service.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
02 Feb 2019, 08:39Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply02 Feb 2019, 08:39
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
LF
Lucas F's updateReviewer Update
02 Feb 2019, 11:09Tried again this morning to contact the Call Centre. Again after 30min was cut off due to airtime running out. Appalling service!!!!
Been banking with you my whole life. I'm so disappointed.
LF
Lucas F's update02 Feb 2019, 11:09
Reviewer Update
Tried again this morning to contact the Call Centre. Again after 30min was cut off due to airtime running out. Appalling service!!!!
Been banking with you my whole life. I'm so disappointed.