Bad Service FNB

I wrote a review yesterday about eWallet service. The money was debit from my account but the recipients did not receive it. Even now they have not received it. I spoke to an agent from FNB yesterday and told me they are having difficulties with the eWallet service. When will these difficulties stop and the poeple that I sent money to, when will they receive it????? This pure nonsense to be precise. If FNB did realise earlier that, they are having difficulties with this service, why not disable it until they have sorted out this issue. This is very frustrating and annoying for a well regocnised bank like this. Pure incompetency I must say. At least they should have a decency to call all those with this problem and explain to them.