Bad Service First National Bank *****Division

We had ********** activity on our account which we reported, we were told they would have an investigation and would know after 10 days. Anyway nobody got back to us but one amount was paid back but no word on the second amount. We tried calling a few times but you hold on forever so we decided to directly to our branch who then told us we were no longer allowed to call from the branch (long beach Mall) and that they would lodge a complaint on our behalf , needless to say we waited 4 days and still heard nothing. Today we phone again ,R100in airtime later and getting transferred at least 10 times ,all asking for ID numbers we still did not get helped. One operator then said one of the managers would call us within one hour and 3 hours later we are still waiting.