Bad service First for woman

Hi I m Khosi Molo id no ********** 851081 this morning I complained about not being happy about yo service. FFW decided to debut today which was never our agreement n the system does indicate 15 as my debit day but today for some reasons my money was takes from my account which means my money is not safe anymore I must move funds cos I m afraid that my money will be taken earlier without my concern . So I spoke to ***son that he must reverse the debit order and he ham an odesity to lie and said I will get my money today the latest tomorrow. So now I phoned again and I was now informed that my refund will be available on the 17 so now I m a fool thinking I will get my money today or tomorrow. I m not happy about ***son as he misled me n I m also not happy with my insurance cos it means u are honest as you busy in my account taking my money without any arrangement. Now I don’t have food to eat with my kids the whole weekend I m going to cancel this insurance this is an unacceptable behavior it was easy to take money in my account but to reverse it back now it takes certain days.