BAD SERVICE

Dear FNB Customer Service, I am writing to express my deep frustration and disappointment with the way I have been treated as a Premium Banking client. I was recently presented with loan offers through your platform, which I app**** for in good faith. However, despite submitting my application, I have not received any feedback or communication regarding the status of my application. To make matters worse, after I raised a complaint about the lack of response, the loan offers were suddenly removed from my profile without any explanation. This experience is unacceptable, especially considering the urgency of my financial needs and the fact that I was told I qualified for the loan. I feel misled and undervalued as a client, and this treatment does not reflect the standard of service expected from a bank that claims to prioritize its Premium clients. I would like the following to be addressed urgently:

A clear explanation as to why my loan offers were removed. Immediate feedback on the status of my original loan application. Confirmation of whether I still qualify for any loan products, and if not, the reasons why.

If this matter is not resolved promptly and transparently, I will be left with no choice but to consider closing my account and moving my banking to an institution that values its clients and communicates honestly. I expect a response within 48 hours. Sincerely,