BAD SERVICE

I was busy doing a online booking for flights when I was kicked out of the system while paying. This happened on monday night. The money is out of my account but not paid into Emirates account. Still laying unauthorised some where on FNB side. I have spoken to my personal banker, I spoke to some one on secure chat, I phoned the premier suite and they have send me a credit card despute form which I took to FNB Strand and the guy filled in electronically and send off, but to date nothing…. No one is phoning me , e-mailing me or sorting this I am at my witts end I have re-send the document 5 minutes ago. I actually laid a complaint yesterday but still nothing….. BAD BAD SERVICE As there is NONE!