Bad Service

We went to go open a stockvel account with my friends on Tuesday Benmore branch. With little banking knowledge I have is I know one can email the proof of resident to the consultant and you can use your drivers license as ID document if you once had an account or existing products with the bank. So our ticket was called by Busisiwe who was not professional at all rude as hell. Firstly she tells us she's training yet she called our ticket, why did you call the ticket if you can't assist with anything. Secondly she was rude spoke as if she's speaking to people in a tavern. Such behavior is not accepted especially for a bank like FNB. Can her behavior be corrected. We know banks are digitizing everything however certain services needs us clients to go to the branch and last thing we need is bad service. That Busisiwe consultant needs to be rein in.