Bad Service

Dear FNB Loans Department/Complaints

Good day.

I am writing to formally raise a serious concern regarding my loan account ***. According to the loan agreement, the loan was scheduled to end in June. However, on 24 June, an incorrect debit was made, and the account still reflects an outstanding balance of R85.

This discrepancy appears to be due to an unadjusted VAT amount from March, which resulted in the bank debiting an incorrect amount. I would like to emphasize that this error was not on my part, and I am disappointed that the bank is refusing to correct it.

As a Premier Client who has been with FNB for over seven years, I find the service I’ve received from the Loans Department unacceptable. I have been repeatedly transferred to Customer Service without resolution, and I feel disrespected and disregarded.

I kindly request that this matter be investigated and resolved as a matter of urgency. If not addressed promptly, I will have no choice but to escalate this issue to the Banking Ombudsman.

I trust that FNB will treat this matter with the seriousness it deserves.

Regards,

Oatile Molale