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Rocco S

1 reviews | Active since Mar 2019

29 Apr 2019, 09:54

Bad service FBN

Good day kindly assist with my refund as my policy with FNB was canceled but they just deducted my money again this morning and they did a double deduction last week whereby i told them not to deduct my account meaning there is bank charges every month of over 200 due to unsuccessful debits.

This policy is my FNB life policy which which i no no longer eve have anymore but the cancellation letter was emailed to me last week please please put my money back in my account i have being struggling with this since last month. Good day can you kindly reverse my money back into my account as I did cancel the policy last week on the 25/05/2019 but still the debit order asnot canceled evey month there is back charges against my account wich put my account in a - please refrain from this bad service

From: Rocco Solomons Sent: 25 April 2019 09:01 AM To: ********** ********** Cc: ********** ********** Subject: FW: Policy at FNB Life | FL22ZJ27

Good day kindly assist with the below email as I did sent the request on the 26/03/2019 and the 08/04/2019 but my account was debited again today and there is no funds.

Please note I requested for my policy to be on hold till next month 25/05/2019 please note you can start doing normal debit form the 25/05/2019 going forward every month as my financial problems is done now.

Your urgent assistance will be appreciated.

Regards Rocco

---------- Forwarded message --------- From: Rocco Solomons ********** Date: Mon, Apr 8, 2019 at 7:36 AM Subject: Fwd: Policy at FNB Life | FL22ZJ27 To: ********** **********

Good day can you kindly assist with the below and update your records accordingly.

Regards Rocco ---------- Forwarded message --------- From: Rocco Solomons ********** Date: Tue, Mar 26, 2019 at 7:07 AM Subject: Policy at FNB Life | FL22ZJ27 To: **********

Good day kindly note that my debit order did not went true due to insufficient funds, please note that im having financial problems and wont be able to make payment for 2 months meaning the month of March 2019 and April 2019 i will only be able to make payment from the 25 of May going forward every month.

is there a possibility that you can put my policy on hold as i dont want to cancel it, i just need you to put it on hold for these 2 months until my financial issues is sorted.

Regards Rocco

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Apr 2019, 13:27
Official
 
Good Day, 
 
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. 
A complaint has been re logged on your behalf and referred to the relevant department with ref :  ***NF  who will investigate and provide you with feedback. 

Kind Regards, 
Hello Peter Complaints Team 
*** (option one) 
RS
Rocco S's update29 Apr 2019, 14:13
Reviewer Update
Please my money needs to be reversed ASAP back into my account as i need to use it. i need this to be done today because its a mistake of poor service from your side.
RS
Rocco S's update29 Apr 2019, 14:25
Reviewer Update
My Debit order was stopped by myself online and i also requested the policy to be canceled via email an telephone and i also ask not to debit account but this was never done after receiving conformation of the debit order that was stopped and confirmation that the policy was canceled its very strange that you still debit my account and costing me more bank chargers your poor service makes life difficult for clients like us now i wont be able to pay my other stuff today due to you taking my money im very very unhappy with this its plain wrong and your service is very very slow no one seems to want to help you i wait long on the phone trying to phone your call centre even