Bad Service

Firstly your Slogan must change from "How can we help you" to " We not here to help you, only ourselves."

1. Who gave you the right of way to create an overdraft on my account without asking my permission, but conveniently the overdraft was created by FNB to pay policies that I have with them. But when I app**** for an overdraft account for personal use, I was declined but for their benefit they created one.

2. What's the point of the app, because even though you Try stop Debit orders it doesn't work. It directs you to money assist and you Try your best to stop debit orders, but still they debit from your account. But ideally it's for there accounts and I Tried again via the money assist app to stop debit orders.

3. I want to cancel my accounts and policies with FNB, accept my funeral policy.

4. Not once have FNB ever helped me through this pandemic, because they deducted there money every month like clock work through the pandemic. They would rather say that you should show proof that the pandemic has affected you, not how it affected you and your family.

5. You have debited my account with your policies even though I stopped it via the MONEY ASSIST VIA THEIR APP AND NOW I AM LEFT WITH NO MONEY MY ACCOUNT.

6. I am going to complain to the Obudsman