Bad service

Ive opened a fnb bank account in February. In March they send me a message that my account is on hold due to non submission of my certified id. They ask me to send a copy of my id. After several days my mother send me money to my account and it went thru. I thought that my fnb account is working again. They also send me statements. Now with this lock down i need my money. They said it stil on hold. I send them a week ago a copy of my id and im still waiting