Bad service

ChatGPT said: Thank you for the details! Here's a formal complaint draft based on what you shared. Let me know if you'd like me to tweak the tone or add anything:

Subject: Formal Complaint Regarding Poor Courier Service for Private Client Card Delivery

Dear [Recipient's Name / FNB Customer Service],

I am writing to formally express my disappointment with the courier service contracted by FNB for delivering my Private Client card.

On several occasions, I have experienced unacceptable service. Firstly, the courier company recorded an incorrect delivery address in Cape Town, despite my being located in Johannesburg. Additionally, I was informed that attempts to contact me by phone were unsuccessful because calls allegedly went to voicemail, which is untrue.

When I spoke with Megan Brown from the courier company, I found her unhelpful. Instead of assisting me, she stated that I would have to pay an additional R150.00 for delivery. This was disheartening given that I expected the courier service to facilitate a smooth and convenient process.

I chose the delivery option to save time and make my experience as an FNB client more convenient, but the poor service has caused unnecessary frustration and inconvenience. I regret opting for delivery rather than collecting the card directly from the branch.

I kindly request that FNB reviews this matter with the courier service to ensure better accuracy, communication, and customer care moving forward. I also seek clarification on why I was asked to pay extra and request that this charge be waived given the circumstances.