Bad Service

I recently had a problem with FNB, only for them to reply to my grievance on hellopeter and thereafter allocate people who are inadequate to resolve my issue.

They’ve been sending me from pillar to post without any concrete results at resolving the issue, and subsequently **** to me as a result.

All the calls and communication I’ve been having with them, they’ve been quite adamant that they have not been the ones to put a hold on my savings account after they upgraded it to one that supposedly would earn me more interest.

The blame was being put on Standard Bank, until I was told by multiple consultants I spoke to at FNB Premier department that I needed to go speak to Standard Bank in order to get this resolved as they had put a hold on my savings account.

I went to Standard and was told that they had no authority nor jurisdiction to bypass FNB systems and put a hold on my savings account.

Once that was done, FNB had one last person to blame in this regard which was the SAFP whom they stated listed me and now as a result my savings account has a hold and I cannot access my money.

I then took the liberty to get hold of SAFP in order to find out why they listed me and why they according to FNB Premier had put a hold on my account. The response I got from them was that they had never put a hold on my savings account and therefor it was ******* and a violation of my rights for FNB to withhold my money. Bare in mind this is my money that I deposited into my savings account and not money that was landed to me by FNB or any financial institution for that matter.

After all the run arounds the lady who was meant to assist me ended up confessing on a recorded line that FNB was indeed the ones who had put a hold on my savings account, to my shock I asked why they were they’ve been lying to me all this while ?, and she just did not have the answers at that point.

At this point and time I’m really frustrated and disappointed at the level of service that is rendered by FNB a bank I’ve banked with for over 10yrs.

I spoke the Tshepiso at Standard Bank Cresta.

I spoke to Ntombi at SAFP.

I’ve been dealing with Semakaleng at FNB Premier resolutions department, however nothing progressive is coming out of it.

To a certain extent I also feel that FNB or their staff undermine young people, on two separate occasions I requested to speak to the manager in this regard but none of the consultants would put me through.

The level of service is shocking!!!!!!!!!