NK
Nabeelah K
1 reviews | Active since Jul 2016
21 Oct 2024, 09:28
Bad service!
Debit order reversals,
I have been waiting since August for debit orders to be reversed back to me and then chatted to an Agent Annie and Mamojisi that did not assist me at all. Telling me they are not able to see the debits on their side and they will escalate my enquiry and then just ended the chat.
wow so much for customer service!
Helpful (0)
Replies (2)0
Replies (2)NK
Nabeelah K's updateReviewer Update
21 Oct 2024, 12:25Hi,
I received a call from Chad, who was just telling me the same as the advisor that I have spoken to.
It seems as if he is covering more for the advisor than anything else.
Even telling me the money was paid back to me on the 11th Oct and I can see my balance goes up etc. NOT of help at all.
There are disputes that has not been resolved. How can FNB advisors and Chad from the Hello Peter team not be able to see this... and the way Im being spoken to, WOW! Are you here to help or?
I received a call from Chad, who was just telling me the same as the advisor that I have spoken to.
It seems as if he is covering more for the advisor than anything else.
Even telling me the money was paid back to me on the 11th Oct and I can see my balance goes up etc. NOT of help at all.
There are disputes that has not been resolved. How can FNB advisors and Chad from the Hello Peter team not be able to see this... and the way Im being spoken to, WOW! Are you here to help or?
NK
Nabeelah K's update21 Oct 2024, 12:25
Reviewer Update
Hi,
I received a call from Chad, who was just telling me the same as the advisor that I have spoken to.
It seems as if he is covering more for the advisor than anything else.
Even telling me the money was paid back to me on the 11th Oct and I can see my balance goes up etc. NOT of help at all.
There are disputes that has not been resolved. How can FNB advisors and Chad from the Hello Peter team not be able to see this... and the way Im being spoken to, WOW! Are you here to help or?
I received a call from Chad, who was just telling me the same as the advisor that I have spoken to.
It seems as if he is covering more for the advisor than anything else.
Even telling me the money was paid back to me on the 11th Oct and I can see my balance goes up etc. NOT of help at all.
There are disputes that has not been resolved. How can FNB advisors and Chad from the Hello Peter team not be able to see this... and the way Im being spoken to, WOW! Are you here to help or?
NK
Nabeelah K's updateReviewer Update
23 Oct 2024, 08:22And yes, no response again... no contact... and The debit reversal was successful and money was paid back... Yet you guys were not able to assist. What a shame!
NK
Nabeelah K's update23 Oct 2024, 08:22
Reviewer Update
And yes, no response again... no contact... and The debit reversal was successful and money was paid back... Yet you guys were not able to assist. What a shame!