Bad service experience that ended well

On the 18 of May 2021 I went to FNB eastrand mall to do a cash deposit on my business bank account around 17H00 pm.

While I was busy deposit on a ATM the machine went blank and few seconds later displayed out of service while my money was inside the ATM. I did not received any notice on my app nor got a atm slip as proof of my deposit.

Stood by the ATM panic and clueless on what to do fortunately enough they where to ladies sitting on the couch by the entrance next to the ATM so I called for help as I didn't know what to do next.

One lady by the name of Priscilla Mpaka responded to my calling for help with an attitude that immediately made me feel like I am a nuisance and I bordering her

" don't you see that ATM is out of order as the screen is boldly displayed" my sister i can see that but can't you kindly step out side and assist me as I do not know where to move away from the ATM or not Priscilla continued with a agitated attitude to say "use another machine that one is not working ".

You can swear she was talking to a 8 year old.

So I decided to step inside the bank and again explain to her whats my problem and yet again she seems not to care and very clueless on how to assist me she then called a lovely lady by the name of Lorraine Maimela who promptly attended to my enquiry with empathy and lot of understanding on how to go about to resolve my enquiry. 1 day later my problem was solved

Thanks to Mrs Lorraine Maimela I am keeping my business account with FNB we need more service champion like her.

Thank you, thank you